My New job is pretty sweet.
My role here is a “Tier 3′ – which is typically a lead/escalation role. The funny thing is that I’m the ‘new guy’ – so half the time, I’m the one asking questions about the product.
The good thing about it is that EMS products use a standard set of systems and tools – all of which I am familiar with. This makes learning the backend a breeze.
The people I work with are a great set. It’s a team of 9 (including me), and they all are within 5 years of my age. I like it.
The hours are a new thing for me – it’s an 8-5 job, and they require you to take a lunch. I’m not quite used to waking up at 6:30, leaving at 7:15 to get to work by 8.
One thing I will say is that the company truly cares about it’s people. Dean Evans is the owner, and he works right along side us. He doesn’t have an office, instead choosing to have a open-concept desk environment just like the rest of us.
The success story I like to tell people when they ask about my job is this:
Around day 4, I was configuring some of my desktop settings and such. Dean stopped by my desk to ask how I was doing, how I was settling in, etc. We talked a bit about Windows 8, and how I was the ‘Guinea pig’ for it. I mentioned how there was a slight learning curve, but that basically it was a functional and useful OS. I teased that the only thing that would make it better would be a ergonomic keyboard. We finished our talk, and he went about his day.
About 20 minutes later, he comes back and says, “Billie, I checked around and couldn’t find any extra ergo keyboards. I can order you one from our supplier – in fact, never mind. Just go out and buy one, and I’ll expense it. That way, you can pick the one you want. Just bring in the receipt and we’ll pay ya back.”
That, along with a fridge always full of free soda, Starbucks coffee always brewing, and several other little perks (Free Beer Fridays!)… I am really liking the environment here.
As far as the job goes – it’s a growing department. The company has identified the need for a larger support staff, and they have determined that a tiering system is necessary to offer the clients the level of support we promise. My job is to take escalations beyond the two other tiers and to do the harder, heavier research. It also requires a background in SQL and IIS, which is important to the framework of the product.