he/him · denver · est. 1998
Hey — I’m
Billie
Hawkins
Senior Product Manager for EMS at Accruent. Owner of Soniq Designs. Still the person who will open the hood.
01 — now, not then
I work on the EMS product people actually have to live with.
Senior technology leader with 25+ years in software, infrastructure, and customer-facing work. I still build things on the side.
At Accruent I am Senior Product Manager for EMS — workplace and resource management, SaaS, product strategy. Before this seat I helped EMS customers move from on-premise software to Accruent’s cloud platform.
I work at the intersection of product, services, and customer outcomes: what the software should do, and whether it actually sticks once people are in it.
I also own Soniq Designs, the web design and hosting studio I started in 1999. That work never stopped. It is how I stay close to building.
- 25+
- years in technology
- 14
- years with EMS / Accruent
- 26
- years running Soniq Designs
- $7.7M
- services revenue as Director
- Cell +1-414-704-6884
- Email billie@billiehawkins.com
- Base Denver, CO
02 — experience
Accruent, Soniq, and the work that got me here.
-
Sep 2026 — Present
Senior Product Manager
Accruent · EMS · Hybrid
Product for EMS: workplace and resource management, SaaS, and product strategy. Same platform I used to implement and sell — now from the product side.
-
Jan 2025 — Present
Principal Cloud Solutions Consultant
Accruent · Remote
EMS customers moving from on-premise to Accruent’s cloud platform. Migration, subscription changes, and adoption so operations actually get better after the cutover.
-
Dec 1999 — Present
Owner
Soniq Designs, LLC
Web design, development, hosting, and SEO. The studio is still going — sites, products, and hosting for clients and for my own projects.
-
Jun 2023 — Feb 2025
Sr. Manager, Professional Services
Accruent
Led professional services delivery: process, cadence, and teams that could take customers from sale through implementation.
-
Mar 2018 — Jun 2023
Director, Solution Consulting
Accruent (EMS Software acquisition)
Built the solutions consulting function from a two-person start into a team of subject-matter experts. Recruited, trained, and coached consultants. Under that leadership the team delivered $7.7M in annual services revenue, improved utilization, and expanded cross-product delivery by more than 75%. Closed-won rate when the team was engaged sat around 84%.
Proof-of-concept work, discovery for enterprise accounts, Salesforce methodology, and a lot of SSO, SIS, and web-app configuration in the EMS suite.
-
Oct 2017 — Jun 2023
Director of Solution Consulting
EMS Software
Same leadership seat through the Accruent years — pre-sales, thought leadership, and the technical side of the sales motion.
-
Mar 2015 — Oct 2017
Solutions Consultant
EMS Software
Product demonstrations, proof-of-concept engagements, and consultative work with account managers on enterprise deals.
-
Sep 2012 — Mar 2015
Support, QA, and engineering at EMS
Tier III Client Support → Software Support Engineer → Quality Assurance Engineer
Escalations, SQL, IIS, test plans, and the path from customer issues into development. Started as a Tier 3 SQL support admin for 4,000+ customers and grew into the product as an SME.
-
Feb 2023 — Feb 2025
Business Owner
Bad Habits Denver
Neighborhood LGBTQIA+ bar on East Colfax. Closed that chapter in 2025.
-
1997 — 2012
Earlier
The long road that made the rest possible
- 2008–2012 Production Support Engineer, Marshall & Swift/Boeckh — IIS, SQL Server, automation in a large production environment.
- 2008 POS Support Analyst, Kohl’s — store systems, circuits, credit and authorization files.
- 2006–2009 Lighting technician and DJ, LaCage Nightclub, Milwaukee — MIDI/USB lighting scenes and full automated sets.
- 2005–2008 Application Support, Norlight Telecommunications — T1, DS0/1/3, SS7, VoIP.
- 2004–2005 Customer Trouble Manager, AT&T — circuit and long-distance issues, training, metrics.
- 2000–2004 Technical Support Supervisor, Time Warner Cable / Road Runner — 30+ people, training, Cisco UBR, call-center ops.
- 1998–2000 Tech Support Supervisor, ExecPC / Voyager / Corecomm — 60–90 people, knowledge base, PHP ticketing.
- 1997–1998 Network Administrator, NetStream Communications — LAN/WAN, DNS, mail, Cisco.
-
1997 — 2002
University of Wisconsin–Milwaukee
Bachelor’s work in Primary Education and Computer Science
03 — studio & collections
Soniq, and the collections.
04 — get in touch